Contact information

At Velvet Vella, customer satisfaction is our top priority. If you have any questions about your order, shipping, returns, refunds, or our products, please feel free to contact us.

Get in Touch

📧 Email: velvetvella@outlook.com

Customer Support Hours

Monday – Friday: 9:00 AM – 6:00 PM
Saturday – Sunday: Closed

Response Time

We aim to respond to all customer inquiries within 24–48 business hours.

Common Reasons to Contact Us

• Order Status & Tracking
• Shipping Questions
• Returns & Refunds
• Product Information
• Payment Issues
• General Customer Support

Contact Form Message

You can also use the contact form on our website and include:

• Your Full Name
• Email Address
• Order Number (if applicable)
• Subject
• Message

Our support team will get back to you as soon as possible.