Shipping policy

Thank you for shopping with Velvet Vella. We are committed to delivering your order as quickly and efficiently as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.
Orders are not processed on weekends or public holidays.
During peak seasons or promotional periods, processing times may be slightly longer.

Estimated delivery times:

Please note that delivery times are estimates and may vary depending on location, customs processing, weather conditions, or courier delays.

Shipping charges are calculated at checkout based on your location and the products ordered.

From time to time, Velvet Vella may offer free shipping promotions.

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information (where available).

Please allow up to 48 hours for tracking information to become active.

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided:

We cannot guarantee successful delivery.
Additional shipping charges may apply for re-delivery.
Refunds may not be available for orders shipped to an incorrect address provided by the customer.